Booking Polices
If you need to get ahold of me, send me an email at jendoesyourhair@gmail.com. If it feels urgent, send a text to my google #612-405-7342
All appointments made online are a 'request', and will need my approval before being finalized.
Please look for an email after your request to see if your appointment has been approved, approved with changes, or declined. The notes don't come through via text, so please check your email to see any changes.
A Credit card authorization form will be sent upon your first appointment booking, please sign it and agree to my credit card policy to ensure your appointment is held. .
I require 48+ hours to cancel, reschedule, or drop services. This helps prevent loss of income by giving me a chance to book your reserved time. If less than 48 hours notice is given, you will be charged 50% of the value of all service(s) booked. In the event of a same day unavoidable emergency your fee will be applied to your next service.
No Notice/No Shows will be charged 100% of the service(s) booked.
If I need to cancel your appointment I will reach out via text with follow up via email. Within all means available to me you will offered a new time within a week of your existing appointment.
Clients arriving late will have their service abbreviated without discount to ensure my day runs smoothly for others. In the event that I am running late I will reach out via text, and complete your service in full.
Health and Safety
No guests please! If you have an accommodation that requires another person to be with you, please let me know in advance. Children are fantastic, however they cannot be left unattended while their caregiver is receiving a service unless they are a carseat bound infant. This is for the safety of everyone in the studio.
Animals are not permitted in the studio unless they are a registered service animal per MN R. 2105.0375 - INFECTION CONTROL REQUIREMENTS subpart 7 H. Animals are not allowed in salons. This prohibition does not apply to service animals as defined by the Minnesota Human Rights Act, the Americans with Disabilities Act (ADA), and related regulations, as amended.
Masks are optional, and not provided by the studio. If you wear a mask I will mirror your choice.
Do not attend your appointment if you are exhibiting any signs of non allergy illness, regardless of negative covid or flu testing, and follow cancellation policy protocol.
If you are recently recovering from covid, please wait 10 days from onset of illness before seeing me.
If you are recovering from the flu, please wait 4+ days from the onset of illness before seeing me.
Services
My goal is to make you happy with your hair! If you have any questions, challenges, or concerns after your visit please reach out to me via email within 7 days so that I can assist you in a solution.
All purchases are final, and no store credit or refunds will be given. Instead, I will make adjustments to a service if necessary, or help you troubleshoot the product you selected.