Studio Policies

  • - All appointments made online are a 'request', and will need my approval before being finalized. I may shift you by 15 minutes to maximize my schedule for everyone.

    - Please check your email to see if I made any changes to your appointment time.

    - You will need to use a credit card to secure your booking to ensure you follow the cancellation policy.

    - A policy contract will be sent via text and email, please sign this yearly, and check for any changes to the policy.

  • Please see the contract for full details.

    - I require 48+ hours to cancel, reschedule, or drop services. This helps prevent loss of income by giving me a chance to re-book your original reserved time. If less than 48 hours notice is given, you will be charged 50% of the value of all service(s) booked. In the event of a same day unavoidable emergency your fee will be applied to your next service.

    - No Notice/No Shows will be charged 100% of the service(s) booked.

    - If I need to cancel your appointment I will reach out via text with follow up via email. Within all means available to me you will offered a new time within a week of your existing appointment.

  • Clients arriving late will have their service abbreviated without discount to ensure my day runs smoothly for others. In the event that I am running late I will reach out via text, and complete your service in full.

  • - Masks are optional, and not provided by the studio. If you wear a mask I will mirror your choice.

    - Do not attend your appointment if you are exhibiting any signs of non allergy illness, regardless of negative covid or flu testing, and follow cancellation policy protocol.

    - If you are recently recovering from covid, please wait 10 days from onset of illness before seeing me.

    - If you are recovering from the flu, please wait 4+ days from the onset of illness before seeing me.

  • - No guests, please! The studio is small and is a shared environment. If you have an accommodation that requires another person to be with you, please let me know in advance.

    - Children are fantastic, however they cannot be left unattended while their caregiver is receiving a service unless they are a carseat bound infant. This is for the safety of everyone in the studio.

    - Animals are not permitted in the studio unless they are a registered service animal per MN R. 2105.0375 - INFECTION CONTROL REQUIREMENTS subpart 7 H. 

    "Animals are not allowed in salons. This prohibition does not apply to service animals as defined by the Minnesota Human Rights Act, the Americans with Disabilities Act (ADA), and related regulations, as amended."

  • -My goal is to make you happy with your hair! If you have any questions, challenges, or concerns after your visit please reach out to me via email within 7 days so that I can assist you in a solution.

    - All purchases are final, and no store credit or refunds will be given. Instead, I will make adjustments to a service if necessary, or help you troubleshoot the product you selected.